Shipping and Return Policy
Shipment of Products: Purchases are shipped from our own or third party warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach you within 7-10 days from receipt of order and payment. Order deliveries will be made usually between 10.30 am – 7 pm Monday –Sunday. Since chocolates are heat- sensitive, we need to put them in thermocol boxes with ice gel packs and ship through overnight express service. This means we need to charge extra for shipping.
COD is not available.
Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order.
The delivery will NOT be redirected / redelivered to any other address in any circumstance. The selected product will be delivered only in the city it is mentioned as “available” on this Site. PAUL AND MIKE shall not be held responsible for damage of products after delivery.
PAUL AND MIKE will contact the customer on the first time & confirm the date, time & address of delivery. If the delivery fails due to following reasons, PAUL AND MIKE will contact the customer second time to deliver goods & levy delivery charges for the second attempt. In case the customer refuses to pay the second time delivery charges, PAUL AND MIKE will refund the entire order money to the Customer.
PAUL AND MIKE will consider the order delivery “failed” in the following cases:
Delivery not done due to wrong address.
Recipient not available.
In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
In case the product is not delivered due to any of the above reasons, we will inform you about the same.
All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the delivery challan copy and returned to the delivery person.
Delivery Charges: Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
Product returns: Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.
To return any items that are damaged or expired or not as per your original order, please return these products to the delivery person along with a remark on the delivery challan. Please contact customer service by email through the contact us link on the website. Mention the return of products along with the order number , and the date of delivery.
All returned items must be accompanied by a copy of the original receipt, a return / exchange authorisation number and in unopened, saleable condition.
Postage and charges for return of these will not be refunded.
Please note that in any case we cannot offer exchanges or refunds on any sale, opened or used products.
Please allow one to three weeks from the day you return your package for your refund request to be processed. You will be contacted once your return is complete.
Due to courier timelines, all orders received before 10 a.m. will be processed on the same day. Orders received after 10 a.m. will be processed on the next business day. Orders are not dispatched on Fridays, Saturdays, Sundays and public holidays.
Disclaimer: “We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorisation for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”. Thank you for visiting www.paulandmike.co